Regulations

Online Store Terms and Conditions

Art. 1 General information

The online store is operated by ACTA BOTANICA Izabela Łapińska-Zych, ul. Białobrzeska 9/26, 02-379 Warszawa, NIP: 522-159-30-53 Regon: 362351236 .

Art. 2 Definitions

Customer – any private individual or legal entity and any organisational unit which – pursuant to the Act – is granted the legal capacity intending or placing an order with the online Store through registration – the Customer Account or without registration. The private individual referred to in the preceding sentence is a person of legal age and has full legal capacity to enter into legal transactions. Private individuals who are over 13 years of age or are partially incapacitated legally may place orders with the Store on the same principles as the Customer, under relevant generally applicable law regulations, specifically the Act dated 23 April 1964 – the Civil Code, as amended.

Seller – ACTA BOTANICA Izabela Łapińska-Zych, ul. Białobrzeska 9/26, 02-379 Warszawa, NIP: 522-159-30-53 Regon: 362351236.

Service – the internet domain www.actabotanica.pl with content and functionalities allowing specifically for placing orders, managing and fulfilling them.

Store – the online store run by the Seller using the Service www.garden.uw.edu.pl/sklep.

Terms and Conditions – these terms and conditions setting out the rules of using the online Store available at the address www.garden.uw.edu.pl/sklep.

Customer Account – functionality offered by the Service, allowing for using the Store and specifically the Basket, collecting the order history data and the Customer’s payment preferences.

Basket – functionality offered to the Customer by the Service allowing for fulfilling an order.

E-mail Address – an active e-mail account enabling a permanent contact through electronic mail when placing the order.

Product – an item available at the Store and offered to the Customer for purchase.

Business Day – day of the week from Monday to Friday, except for public holidays.

Payment Method – method of payment for the Product being purchased, especially by making the payment in the form of electronic or traditional transfer or through another electronic payment system accepted by the Seller.

Art. 3 Technical conditions of using the Service

To use the Service, it is necessary to fulfill the following conditions:

  • the Internet access,
  • using the web browser Mozilla Firefox 11 or any other available on the market of parameters equivalent or compliant with its newer versions.

Using the Service shall depend on accepting cookies and privacy policy. Non-acceptance of cookies may result in Service malfunctions.

Art. 4 Rules of processing orders on the Service

It is possible to view the products and their prices and purchase them without registration on the Service.

The Customer may use the Customer Account in accordance with its intended purpose and these Terms and Conditions. Using the Customer Account is free.

Providing any content breaching laws (unlawful content) to the Seller or the Service is prohibited.

Any interference in the Service, and specifically its functionalities or the structure is prohibited. The Seller reserves the right to purse compensation for any damage caused by the Customer.

The Seller shall be entitled to block the Customer Account, if the Customer’s activity within the Store or on the Service may violate the applicable provisions of law, any rights of third parties protected by laws, any rules of social coexistence or the provisions of these Terms and Conditions. The Customer shall be notified of the intention to block the Customer Account by sending a relevant information to his/her E-mail Address. Should the Seller determine that despite the warning, the violation referred to herein was committed, it shall be entitled to block the Customer Account immediately. Blocking the Customer Account shall mean that the agreement referred to in Art. 5 par. 4 hereof shall be terminated with immediate effect by fault of the Customer.

Art. 5 The Customer Account

To set up the Customer Account (registration) it is necessary to:

  • fill in the registration form available at the address www.sklep.uw.edu.pl/rejestracja,
  • enter the Customer’s login / username,
  • enter the E-mail Address,
  • enter password,
  • declare acknowledgment of the Terms and Conditions and thus, give consent to apply them,
  • give consent to process personal data to set up and keep the Customer Account,
  • acknowledge that the consent to process personal data is withdrawn by sending an e-mail to the E-mail Address: sklep@actabotanica.pl

Upon the fulfillment of the conditions referred to in par. 1 hereof, the Customer shall receive, to the E-mail Address provided during registration, an e-mail confirming the registration of the Customer Account. To confirm the intention to set up the Customer Account, it shall be necessary to confirm the registration according to instructions provided in the e-mail.

The Customer Account is available 24 hours a day, 7 days a week.

The Seller shall exercise due diligence to ensure the uninterrupted operation of the Store. The Seller stipulates that interruptions in the Store operation may occur, specifically to update data, repair the system or carry out any other maintenance works about which the Seller shall inform on the Store website.

The Seller reserves the option of temporary unavailability of the Product fulfilling the Customer’s requirements as to: colors, size, language version, quantity, etc. Information about temporary unavailability of the Product shall be provided on the Store website.

The Customer Account is valid indefinitely. As of the moment of confirming the Customer Account referred to in par. 2, the agreement on provision of access service to the Customer Account shall be concluded between the Customer and the Seller according to the Terms and Conditions.

The Customer may remove the Customer Account by checking the option “Remove account” in the “My account” tab. Upon removal of the account, the agreement referred to in par. 6 hereof shall terminate.

The Customer may make amendments to the Customer Account by the “My account” tab available after logging into his/her Customer Account.

You may log in into the Customer Account by entering the data referred to in Art. 5 par. 1 and specifically the Customer’s login/name and password.

Should the password be forgotten, the Customer may regain the ability to log in into the Customer Account through his/her E-mail Address provided on the registration form.

Art. 6 The Products

The Products offered at the Store are brand-new and legally placed on the Polish market. In addition, the Seller declares that they are also free from any physical or legal defects.

Photographs of the Products that can be viewed on the Store website are to give examples of appearance of the Products which in fact may be slightly different from the ones on their photographs on the Store website.

Any information about the Products available at the Store, and specifically about the price, shall be understood as the initiation to conclude the agreement under Article 71 of the Act dated 23 April 1964 – the Civil Code, as amended.

The prices indicated on the Store website include VAT and are expressed in the Polish currency (PLN). The prices do not include the costs of delivery.

The price provided on the Store website when the Customer places an order, is binding for the Customer. The Seller reserves the right to modify the prices of the Products, run and cancel promotional campaigns and organised sales. The right referred to herein shall not influence the order placed after the date on which the price change, promotional campaign or sales become effective.

Art. 7 Orders

Orders with registration – the Customer Account.

‘1. To place an order on the Store website through the Customer Account it is necessary to:

  • log in into the Customer Account using the login and password referred to in Art. 5 par. 1 points 2) and 4),
  • select the Product by adding it to the Basket,
  • select the method of delivery made available by the Seller, and specifically the place of delivery of the Product and data necessary to issue a VAT invoice,
  • select the Payment Method made available by the Seller.

2. Confirming the order by clicking the “Submit order” button.

3. The cost of delivery corresponds to the price list available at the address www.sklep.uw.edu.pl/regulamin, constituting Attachment No. 2 to the Terms and Conditions and is communicated to the Customer at the time of placing the order.

4. Before confirming the order, the Customer is provided with the summary of the order indicating the total price for the order calculated by adding prices for the Products being selected and the costs of their delivery to the address indicated by the Customer.

5. The Seller declares that the order shall be processed according to par. 1 point 3) and delivered by one of the methods made available by the Seller.

6. The Product may be ordered only after the Customer accepts the Terms and Conditions by ticking the appropriate box. The Customer shall be bound by these Terms and Conditions after accepting their content.

7. Confirmation of the product availability and additional information related to processing the Order shall be sent to the Customer’s E-mail Address. The latest version of the Terms and Conditions is made available to the Customer in electronic form enabling the Customer to download it, fix and print it out.

8. When the Seller’s account is credited with the payment for the Product, the sale agreement is concluded between the Seller and the Customer.

9. Should the Customer wish to change the order after its confirmation, the Customer shall contact immediately the Seller using the data referred to in Art. 1 par. 2 to define the scope of changes and a new value of the order. The order may not be changed after the shipment is sent to the Customer.

Orders without registration

‘1. To place the order on the Store website without registration, it is necessary to:

  • select the Products by adding them to the Basket;
  • accept the Terms and Conditions;
  • provide the E-mail Address;
  • indicate one of the delivery options made available by the Seller;
  • provide the delivery address (if applicable);
  • indicate of the Payment Methods made available by the Seller.

2. To place the order the Customer is required to accept the content of the Basket and then provide data referred to in par. 1.

3. The provisions of par. 1 points 2)–8) shall apply accordingly.

The Customer may cancel the order until the moment referred to in par. 1 point 7).

Art. 8 Rules on payments

The Customer shall pay for the order within 5 business days as of the day referred to in Art. 7 par. 1 point 6).

Should the payment not be made within the time limit referred to in par. 1 above, the order shall be cancelled about which the Seller shall inform the Customer by sending a relevant information to the Customer Account.

The payment may be made, at the Customer’s discretion, in the following forms:

  • by electronic transfer, bank transfer and remittance from the Customer’s bank account to the Seller’s bank account,
  • payment by the electronic payment system (E-Transfery, Erata, mRaty or PayPal),
  • payment by payment cards VISA and MasterCard, MasterPass and VisaCheckout.

Settlements of transactions by payment card and online transfer shall be made by Dotpay.pl.

The Customer who makes the transfer from foreign bank account must precede the Store account No. with the letters: “PL” and also provide the SWIFT code of the bank keeping the Store account: BIGBPLPW

The Seller excludes the possibility to make payments by cash.

Costs of the transaction which may arise shall not constitute the Seller’s income and shall depend on prices indicated by entities offering a given service and shall constitute their income. These costs shall be incurred by the Customer.

The payment shall be recognized as having been made when the Seller’s account is credited with relevant funds.

The Seller or an electronic system payment operator shall inform the Customer about crediting funds to the account.

The Seller or courier company shall inform the Customer about preparing a parcel and then about sending it to the address indicated by the Customer.

Art. 9 Rules on processing orders

The time limit of processing the order by the Seller shall be 7 business days as of the day of crediting funds to its account, however, not later within 30 days as of concluding the agreement on sale of the Product. Should the time limit referred to in the preceding sentence be exceeded, the Customer may withdraw from the agreement. The provisions of Art. 11 shall apply accordingly.

The Seller shall deliver the Product to the Customer by a professional deliverer according to the price list constituting Attachment No. 2 do Terms and Conditions.

Together with the Product, the Seller shall provide the Customer with all available to it documents related to the Product, and specifically documents confirming the producer’s or distributor’s warranty, instruction of operation and/or maintenance of the ordered Products.

Should it be impossible for the Seller to process the order, the Seller shall inform the Customer about it immediately. The Seller shall return to the Customer all performances received from it.

Art. 10 Withdrawal from the agreement

The Customer may withdraw from the agreement on sale of the Product without giving any reason within 14 days as of the day of delivery of the Product to the Customer by the Seller according to the below provisions. Together with the Product, the Seller shall provide the Customer with the instruction on withdrawal from the agreement constituting Attachment No. 3 to the Terms and Conditions.

The Customer may exercise the right of withdrawal only if the Product being returned is not damaged and its condition allows for its further sale.

The agreement may be withdrawn from in writing or electronically by e-mail sent to the E-mail Address of the Seller indicated in Art. 1 par. 1.

To withdraw from the agreement the Customer should:

  • fill in the form “Declaration of withdrawal from the distance agreement” available at the address www.sklep.uw.edu.pl/regulamin. The form referred to in the first sentence constitutes Attachment No. 1 to these Terms and Conditions,
  • send or deliver, to the Seller, the original proof of purchase (receipt or VAT invoice) delivered together with the Product, and
  • send or deliver, to the Seller, the purchased Product to which the withdrawal from the agreement refers.

The Seller shall inform the Customer about receipt of the declaration on withdrawal from the agreement by e-mail sent to the E-mail Address of the Customer.

Costs of receipt and re-sending the Product shall be incurred by the Seller. Costs of delivering the Product shall also be reimbursed up to the amount of the cheapest form of its delivery to the Customer according to Art. 8 par. 2 of these Terms and Conditions.

The Seller shall return, immediately but not later than within 14 days of the day of the Customer’s withdrawal from the agreement, all payments and costs of delivery of the Product made in connection with concluding the agreement to the Customer’s bank account or any other agreed with the Customer.

The Seller may withhold the refund of performance until it receives the Product back or the dispatch note. In the case referred to in the preceding sentence, a 14-day time limit shall run from fulfilling the first of the two indicated events.

The Customer shall incur any direct costs related to returning the Product, including specifically the costs of packaging. The Seller reserves the right to charge the Customer for costs related to reduction of the Product value arisen because of the improper use, and specifically the use exceeding the necessity to exercise the basic inspection of functionalities and characteristics of the Product.

The withdrawal from the agreement shall not be possible if the Product is:

  • damaged,
  • destroyed, or
  • has been returned after the deadline referred to in point 1.

Art. 11 Complaint procedure

The Customer may report any irregularities on the Service or its functionalities.

The complaint referred to in par. 1 shall be examined immediately but not later than within 7 business days. The complaint examination shall be in the form of an e-mail sent to the E-mail Address of the Customer.

The e-mail referred to in par. 2 shall include information about the manner of settling the case.

Should the purchased Product not comply with the agreement (defective product), the Customer may, subject to par. 6, exercise his/her rights resulting from the extended warranty (repair the product, replace the product with the one free from defects, reduce the price for the product, withdraw from the sale agreement) according to the Act – the Civil Code.

The Seller shall examine the complaint in question within 10 business days as of the day of sending a complaint form constituting Attachment No. 4, by post, in the form of scan sent by e-mail or fax according to Art. 1 par. 2. The Customer shall deliver, to the Seller, the Product together with the original proof of purchase (receipt or invoice) in the manner agreed with the Seller. Shipping costs shall be paid by the Seller. The Seller shall inform the Customer about outcome of the procedure by e-mail.

With respect to the Products covered by the warranty in accordance with the documents referred to in Art. 9 par. 3. the Customer may exercise the rights granted therein at his/her own discretion in accordance with the principles defined by the producer or the Seller.

Art. 12 Personal data protection and cookies

Personal data provided online by the Customer on the Store website (in connection with registration or placing orders without registration) shall be processed by the Seller which shall the controller of such data in the meaning of Regulation (UE) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), further: the GDPR.

Personal data, specifically: first and last name, address, telephone number and e-mail address are processed to process orders being placed and examine complaints being filed.

The Customer’s personal data shall be stored for 6 years.

Providing personal data is voluntary, however, a refusal to provide it may prevent purchases.

The Customer has the right to access his/her personal data, correct it, erase or limit its processing.

Recipients of the Customer’s personal data shall be entities participating in processing the order.

The Customer has the right to file a complaint with the President of the Personal Data Protection Office should he/she recognize that the processing of his/her personal data violates the provisions of the General Regulation.

The Seller uses cookies. Information acquired because of using them aim at adjusting the Service, on an ongoing basis, to the Customer’s requirements, his/her preferences or needs, especially by the proper adjustment of functionalities, content and services made available on the Service http://www.uw.edu.pl/politykaobslugi-cookies-ciasteczka-w-serwisach-uw/.

Art. 13 Final provisions

The Terms and Conditions become effective as of 1 June 2018.

The relevant provisions of generally applicable law shall apply to matters not regulated herein, and specifically:

the Act dated 23 April 1964 – the Civil Code, as amended,

the Act dated 30 May 2014 on Consumer Rights, as amended,

the Act dated 18 July 2002 on Provision of Services by Electronic Means,

Regulation (UE) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

In the case of any doubts, the Terms and Conditions are governed by the provisions and the Customer has the rights not lesser than the ones indicated therein.

The Seller and the Customer shall resolve any disputes which may arise from these Terms and Conditions, in first place, amicably and then before competent court in conformity with the relevant regulations applicable in this respect.

Any amendments to the Terms and Conditions must be published on the Service. The Seller shall keep the archive of the Terms and Conditions with their validity dates. In the case of amending the Terms and Condition, their property shall be determined according to the moment of concluding the agreement on sale of the Product.

Online Store Terms and Conditions

Art. 1 General information

The online store is operated by ACTA BOTANICA Izabela Łapińska-Zych, ul. Białobrzeska 9/26, 02-379 Warszawa, NIP: 522-159-30-53 Regon: 362351236 .

Art. 2 Definitions

Customer – any private individual or legal entity and any organisational unit which – pursuant to the Act – is granted the legal capacity intending or placing an order with the online Store through registration – the Customer Account or without registration. The private individual referred to in the preceding sentence is a person of legal age and has full legal capacity to enter into legal transactions. Private individuals who are over 13 years of age or are partially incapacitated legally may place orders with the Store on the same principles as the Customer, under relevant generally applicable law regulations, specifically the Act dated 23 April 1964 – the Civil Code, as amended.

Seller – ACTA BOTANICA Izabela Łapińska-Zych, ul. Białobrzeska 9/26, 02-379 Warszawa, NIP: 522-159-30-53 Regon: 362351236.

Service – the internet domain www.actabotanica.pl with content and functionalities allowing specifically for placing orders, managing and fulfilling them.

Store – the online store run by the Seller using the Service www.garden.uw.edu.pl/sklep.

Terms and Conditions – these terms and conditions setting out the rules of using the online Store available at the address www.garden.uw.edu.pl/sklep.

Customer Account – functionality offered by the Service, allowing for using the Store and specifically the Basket, collecting the order history data and the Customer’s payment preferences.

Basket – functionality offered to the Customer by the Service allowing for fulfilling an order.

E-mail Address – an active e-mail account enabling a permanent contact through electronic mail when placing the order.

Product – an item available at the Store and offered to the Customer for purchase.

Business Day – day of the week from Monday to Friday, except for public holidays.

Payment Method – method of payment for the Product being purchased, especially by making the payment in the form of electronic or traditional transfer or through another electronic payment system accepted by the Seller.

Art. 3 Technical conditions of using the Service

To use the Service, it is necessary to fulfill the following conditions:

  • the Internet access,
  • using the web browser Mozilla Firefox 11 or any other available on the market of parameters equivalent or compliant with its newer versions.

Using the Service shall depend on accepting cookies and privacy policy. Non-acceptance of cookies may result in Service malfunctions.

Art. 4 Rules of processing orders on the Service

It is possible to view the products and their prices and purchase them without registration on the Service.

The Customer may use the Customer Account in accordance with its intended purpose and these Terms and Conditions. Using the Customer Account is free.

Providing any content breaching laws (unlawful content) to the Seller or the Service is prohibited.

Any interference in the Service, and specifically its functionalities or the structure is prohibited. The Seller reserves the right to purse compensation for any damage caused by the Customer.

The Seller shall be entitled to block the Customer Account, if the Customer’s activity within the Store or on the Service may violate the applicable provisions of law, any rights of third parties protected by laws, any rules of social coexistence or the provisions of these Terms and Conditions. The Customer shall be notified of the intention to block the Customer Account by sending a relevant information to his/her E-mail Address. Should the Seller determine that despite the warning, the violation referred to herein was committed, it shall be entitled to block the Customer Account immediately. Blocking the Customer Account shall mean that the agreement referred to in Art. 5 par. 4 hereof shall be terminated with immediate effect by fault of the Customer.

Art. 5 The Customer Account

To set up the Customer Account (registration) it is necessary to:

  • fill in the registration form available at the address www.sklep.uw.edu.pl/rejestracja,
  • enter the Customer’s login / username,
  • enter the E-mail Address,
  • enter password,
  • declare acknowledgment of the Terms and Conditions and thus, give consent to apply them,
  • give consent to process personal data to set up and keep the Customer Account,
  • acknowledge that the consent to process personal data is withdrawn by sending an e-mail to the E-mail Address: sklep@actabotanica.pl

Upon the fulfillment of the conditions referred to in par. 1 hereof, the Customer shall receive, to the E-mail Address provided during registration, an e-mail confirming the registration of the Customer Account. To confirm the intention to set up the Customer Account, it shall be necessary to confirm the registration according to instructions provided in the e-mail.

The Customer Account is available 24 hours a day, 7 days a week.

The Seller shall exercise due diligence to ensure the uninterrupted operation of the Store. The Seller stipulates that interruptions in the Store operation may occur, specifically to update data, repair the system or carry out any other maintenance works about which the Seller shall inform on the Store website.

The Seller reserves the option of temporary unavailability of the Product fulfilling the Customer’s requirements as to: colors, size, language version, quantity, etc. Information about temporary unavailability of the Product shall be provided on the Store website.

The Customer Account is valid indefinitely. As of the moment of confirming the Customer Account referred to in par. 2, the agreement on provision of access service to the Customer Account shall be concluded between the Customer and the Seller according to the Terms and Conditions.

The Customer may remove the Customer Account by checking the option “Remove account” in the “My account” tab. Upon removal of the account, the agreement referred to in par. 6 hereof shall terminate.

The Customer may make amendments to the Customer Account by the “My account” tab available after logging into his/her Customer Account.

You may log in into the Customer Account by entering the data referred to in Art. 5 par. 1 and specifically the Customer’s login/name and password.

Should the password be forgotten, the Customer may regain the ability to log in into the Customer Account through his/her E-mail Address provided on the registration form.

Art. 6 The Products

The Products offered at the Store are brand-new and legally placed on the Polish market. In addition, the Seller declares that they are also free from any physical or legal defects.

Photographs of the Products that can be viewed on the Store website are to give examples of appearance of the Products which in fact may be slightly different from the ones on their photographs on the Store website.

Any information about the Products available at the Store, and specifically about the price, shall be understood as the initiation to conclude the agreement under Article 71 of the Act dated 23 April 1964 – the Civil Code, as amended.

The prices indicated on the Store website include VAT and are expressed in the Polish currency (PLN). The prices do not include the costs of delivery.

The price provided on the Store website when the Customer places an order, is binding for the Customer. The Seller reserves the right to modify the prices of the Products, run and cancel promotional campaigns and organised sales. The right referred to herein shall not influence the order placed after the date on which the price change, promotional campaign or sales become effective.

Art. 7 Orders

Orders with registration – the Customer Account.

‘1. To place an order on the Store website through the Customer Account it is necessary to:

  • log in into the Customer Account using the login and password referred to in Art. 5 par. 1 points 2) and 4),
  • select the Product by adding it to the Basket,
  • select the method of delivery made available by the Seller, and specifically the place of delivery of the Product and data necessary to issue a VAT invoice,
  • select the Payment Method made available by the Seller.

2. Confirming the order by clicking the “Submit order” button.

3. The cost of delivery corresponds to the price list available at the address www.sklep.uw.edu.pl/regulamin, constituting Attachment No. 2 to the Terms and Conditions and is communicated to the Customer at the time of placing the order.

4. Before confirming the order, the Customer is provided with the summary of the order indicating the total price for the order calculated by adding prices for the Products being selected and the costs of their delivery to the address indicated by the Customer.

5. The Seller declares that the order shall be processed according to par. 1 point 3) and delivered by one of the methods made available by the Seller.

6. The Product may be ordered only after the Customer accepts the Terms and Conditions by ticking the appropriate box. The Customer shall be bound by these Terms and Conditions after accepting their content.

7. Confirmation of the product availability and additional information related to processing the Order shall be sent to the Customer’s E-mail Address. The latest version of the Terms and Conditions is made available to the Customer in electronic form enabling the Customer to download it, fix and print it out.

8. When the Seller’s account is credited with the payment for the Product, the sale agreement is concluded between the Seller and the Customer.

9. Should the Customer wish to change the order after its confirmation, the Customer shall contact immediately the Seller using the data referred to in Art. 1 par. 2 to define the scope of changes and a new value of the order. The order may not be changed after the shipment is sent to the Customer.

Orders without registration

‘1. To place the order on the Store website without registration, it is necessary to:

  • select the Products by adding them to the Basket;
  • accept the Terms and Conditions;
  • provide the E-mail Address;
  • indicate one of the delivery options made available by the Seller;
  • provide the delivery address (if applicable);
  • indicate of the Payment Methods made available by the Seller.

2. To place the order the Customer is required to accept the content of the Basket and then provide data referred to in par. 1.

3. The provisions of par. 1 points 2)–8) shall apply accordingly.

The Customer may cancel the order until the moment referred to in par. 1 point 7).

Art. 8 Rules on payments

The Customer shall pay for the order within 5 business days as of the day referred to in Art. 7 par. 1 point 6).

Should the payment not be made within the time limit referred to in par. 1 above, the order shall be cancelled about which the Seller shall inform the Customer by sending a relevant information to the Customer Account.

The payment may be made, at the Customer’s discretion, in the following forms:

  • by electronic transfer, bank transfer and remittance from the Customer’s bank account to the Seller’s bank account,
  • payment by the electronic payment system (E-Transfery, Erata, mRaty or PayPal),
  • payment by payment cards VISA and MasterCard, MasterPass and VisaCheckout.

Settlements of transactions by payment card and online transfer shall be made by Dotpay.pl.

The Customer who makes the transfer from foreign bank account must precede the Store account No. with the letters: “PL” and also provide the SWIFT code of the bank keeping the Store account: BIGBPLPW

The Seller excludes the possibility to make payments by cash.

Costs of the transaction which may arise shall not constitute the Seller’s income and shall depend on prices indicated by entities offering a given service and shall constitute their income. These costs shall be incurred by the Customer.

The payment shall be recognized as having been made when the Seller’s account is credited with relevant funds.

The Seller or an electronic system payment operator shall inform the Customer about crediting funds to the account.

The Seller or courier company shall inform the Customer about preparing a parcel and then about sending it to the address indicated by the Customer.

Art. 9 Rules on processing orders

The time limit of processing the order by the Seller shall be 7 business days as of the day of crediting funds to its account, however, not later within 30 days as of concluding the agreement on sale of the Product. Should the time limit referred to in the preceding sentence be exceeded, the Customer may withdraw from the agreement. The provisions of Art. 11 shall apply accordingly.

The Seller shall deliver the Product to the Customer by a professional deliverer according to the price list constituting Attachment No. 2 do Terms and Conditions.

Together with the Product, the Seller shall provide the Customer with all available to it documents related to the Product, and specifically documents confirming the producer’s or distributor’s warranty, instruction of operation and/or maintenance of the ordered Products.

Should it be impossible for the Seller to process the order, the Seller shall inform the Customer about it immediately. The Seller shall return to the Customer all performances received from it.

Art. 10 Withdrawal from the agreement

The Customer may withdraw from the agreement on sale of the Product without giving any reason within 14 days as of the day of delivery of the Product to the Customer by the Seller according to the below provisions. Together with the Product, the Seller shall provide the Customer with the instruction on withdrawal from the agreement constituting Attachment No. 3 to the Terms and Conditions.

The Customer may exercise the right of withdrawal only if the Product being returned is not damaged and its condition allows for its further sale.

The agreement may be withdrawn from in writing or electronically by e-mail sent to the E-mail Address of the Seller indicated in Art. 1 par. 1.

To withdraw from the agreement the Customer should:

  • fill in the form “Declaration of withdrawal from the distance agreement” available at the address www.sklep.uw.edu.pl/regulamin. The form referred to in the first sentence constitutes Attachment No. 1 to these Terms and Conditions,
  • send or deliver, to the Seller, the original proof of purchase (receipt or VAT invoice) delivered together with the Product, and
  • send or deliver, to the Seller, the purchased Product to which the withdrawal from the agreement refers.

The Seller shall inform the Customer about receipt of the declaration on withdrawal from the agreement by e-mail sent to the E-mail Address of the Customer.

Costs of receipt and re-sending the Product shall be incurred by the Seller. Costs of delivering the Product shall also be reimbursed up to the amount of the cheapest form of its delivery to the Customer according to Art. 8 par. 2 of these Terms and Conditions.

The Seller shall return, immediately but not later than within 14 days of the day of the Customer’s withdrawal from the agreement, all payments and costs of delivery of the Product made in connection with concluding the agreement to the Customer’s bank account or any other agreed with the Customer.

The Seller may withhold the refund of performance until it receives the Product back or the dispatch note. In the case referred to in the preceding sentence, a 14-day time limit shall run from fulfilling the first of the two indicated events.

The Customer shall incur any direct costs related to returning the Product, including specifically the costs of packaging. The Seller reserves the right to charge the Customer for costs related to reduction of the Product value arisen because of the improper use, and specifically the use exceeding the necessity to exercise the basic inspection of functionalities and characteristics of the Product.

The withdrawal from the agreement shall not be possible if the Product is:

  • damaged,
  • destroyed, or
  • has been returned after the deadline referred to in point 1.

Art. 11 Complaint procedure

The Customer may report any irregularities on the Service or its functionalities.

The complaint referred to in par. 1 shall be examined immediately but not later than within 7 business days. The complaint examination shall be in the form of an e-mail sent to the E-mail Address of the Customer.

The e-mail referred to in par. 2 shall include information about the manner of settling the case.

Should the purchased Product not comply with the agreement (defective product), the Customer may, subject to par. 6, exercise his/her rights resulting from the extended warranty (repair the product, replace the product with the one free from defects, reduce the price for the product, withdraw from the sale agreement) according to the Act – the Civil Code.

The Seller shall examine the complaint in question within 10 business days as of the day of sending a complaint form constituting Attachment No. 4, by post, in the form of scan sent by e-mail or fax according to Art. 1 par. 2. The Customer shall deliver, to the Seller, the Product together with the original proof of purchase (receipt or invoice) in the manner agreed with the Seller. Shipping costs shall be paid by the Seller. The Seller shall inform the Customer about outcome of the procedure by e-mail.

With respect to the Products covered by the warranty in accordance with the documents referred to in Art. 9 par. 3. the Customer may exercise the rights granted therein at his/her own discretion in accordance with the principles defined by the producer or the Seller.

Art. 12 Personal data protection and cookies

Personal data provided online by the Customer on the Store website (in connection with registration or placing orders without registration) shall be processed by the Seller which shall the controller of such data in the meaning of Regulation (UE) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), further: the GDPR.

Personal data, specifically: first and last name, address, telephone number and e-mail address are processed to process orders being placed and examine complaints being filed.

The Customer’s personal data shall be stored for 6 years.

Providing personal data is voluntary, however, a refusal to provide it may prevent purchases.

The Customer has the right to access his/her personal data, correct it, erase or limit its processing.

Recipients of the Customer’s personal data shall be entities participating in processing the order.

The Customer has the right to file a complaint with the President of the Personal Data Protection Office should he/she recognize that the processing of his/her personal data violates the provisions of the General Regulation.

The Seller uses cookies. Information acquired because of using them aim at adjusting the Service, on an ongoing basis, to the Customer’s requirements, his/her preferences or needs, especially by the proper adjustment of functionalities, content and services made available on the Service http://www.uw.edu.pl/politykaobslugi-cookies-ciasteczka-w-serwisach-uw/.

Art. 13 Final provisions

The Terms and Conditions become effective as of 1 June 2018.

The relevant provisions of generally applicable law shall apply to matters not regulated herein, and specifically:

the Act dated 23 April 1964 – the Civil Code, as amended,

the Act dated 30 May 2014 on Consumer Rights, as amended,

the Act dated 18 July 2002 on Provision of Services by Electronic Means,

Regulation (UE) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

In the case of any doubts, the Terms and Conditions are governed by the provisions and the Customer has the rights not lesser than the ones indicated therein.

The Seller and the Customer shall resolve any disputes which may arise from these Terms and Conditions, in first place, amicably and then before competent court in conformity with the relevant regulations applicable in this respect.

Any amendments to the Terms and Conditions must be published on the Service. The Seller shall keep the archive of the Terms and Conditions with their validity dates. In the case of amending the Terms and Condition, their property shall be determined according to the moment of concluding the agreement on sale of the Product.